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About Washpro

Does Washpro serve small businesses?
Yes, Washpro serves all businesses, no matter how small or big they are.
What services do Washpro offer for Retail customers?
Washpro offer the following services: –
  • Wash & Fold
  • Dry Cleaning
  • Laundered Shirts
  • Hang Dry
Does Washpro serve both Retail and Commercial customers?
Yes, Washpro serves both retail and commercial customers.
Which type of commercial customers does Washpro serve?
Washpro serves almost all types of commercial customers. Some of them are:
  • Bed & Breakfast
  • Spas / Nail Saloons / Barbers
  • Gyms / Health Clubs
  • Restaurants
  • Motels / Hotels
  • Hospitals / Clinics / Nursing Homes
  • Schools / College Dorms
  • Senior Living Facilities / Shelter Homes
  • Juveniles
What services do Washpro provide to commercial customers?
We process all type of washable fabrics for our businesses and commercial accounts, including but not limited to:
  • Lab Coats / Uniforms / other washable fabrics
  • All kinds of Linen
  • Blankets
  • Towels – all sizes
  • Table Cloth / Napkins / Chair Covers
We also offer discounted packages for the employees of our contracted businesses / commercial accounts and also provide pickup / delivery service to them on office premises.
Is Washpro open on Holidays?
We work round the year for your convenience, and don’t take any public or religious or any other type of holiday.
What are the hours of operation?
Our store is open from 6:00 am up till 10:00 pm every day. However, our daily pickup/delivery hours of operation are:
7:00 am – 10:00 am
7:00 pm – 10:00 pm
Which areas do Washpro serve?
We serve major parts of:
  • Westchester county
  • Nassau County
  • Brooklyn
  • Bronx
  • Manhattan
  • Queens
If you are a residential customer and wish to know if we service your area, you can call or text us at (800) 461-5004, or you can visit Washpro’s website i.e. washproinc.com and enter your zip code.
If you are a commercial customer, please call us at (800) 461-5004 to inquire about coverage as we can make special arrangements for commercial account, in the light of your business model and estimated volume.

Getting Started

How can I place my order?
We provide you 3 options to place your order:
  1. Online at washproinc.com
  2. Washpro iOS / Android mobile app
  3. Over the phone – call or text at (800) 461-5004
Do I need to register before placing my order?
Yes, but it is not mandatory to register online, you can also call us at (800) 461-5004 to complete your registration.
If you are using our website or mobile app to place an order, you will need to provide your name, address, mobile number, email address and credit card details to register. This is a one-time process only.
However, if you are calling or texting us to place an order, you can provide us all these details over the phone and we will register you ourselves. Again, this is a one-time process only and you don’t have to provide these details over and again.
How do I apply Promo code?
You can add a promo code when you schedule your pickup or at any time via the Promotions section of the menu. Promo codes apply to any future or undelivered orders.

Service Offering

Is there a contract or long term commitment?
No long term commitment or contract is required.
Can I give my own laundry detergent or softener with the order?
Yes, you can provide your own supplies with your laundry bag if you wish to.
Do you offer green/organic cleaning?
Yes, we do. We use organic softener and organic softener for customers who wish their laundry to be processed with organic supplies.
Separate charges apply for using green/organic supplies.
Do you offer unscented detergent and softener for wash & fold?
Yes, we do. We use Tide and All Free and Clear products if customer choose to get their laundry processed without scented supplies.
Separate charge apply for using unscented supplies.
Can you separate whites and darks?
Yes, we can separate clothes if requested.
Do you use regular bleach?

No we only use color safe Oxiclean bleach but if a customer insists to use regular bleach for towels and other whites, we can entertain.

Separate charges apply for using any bleach product.

How do I inform you about specific stains?
You can give instructions in ‘Special Instructions’ field while placing your order
What type of clothes should be processed as Hang Dry?
Any item that is delicate enough not to be processed in a dryer, should be processed as Hang Dry. For special instructions, please always refer to the item’s tag which contains care instructions.
Some of the hang dry item examples may include but are not limited to a pair of jeans, casual office attire, intimates, gym wear etc.
Please always place Hang Dry items in a separate shopping bag and inform the driver that you have hang dry items with your order.
Your Hang Dry items are not folded with other items, instead they are sent to you in a hanger.
To avoid receiving damp Hang Dry items, we encourage you to schedule the delivery within 48 hours of placing your order.
Will you take my old hangers?
Sorry, we don’t take any old hangers. However, we will let you know once we start doing so.
Do you offer any alteration or tailoring services?
No, we don’t offer any alteration or tailoring services.
Will my clothes be processed with other customer’s clothes?
No way, all our orders are processed separately and strictly in line with the preferences expressed by our customers.

Pricing & Payments

How will I be billed?
We will send you your order invoice over email after we assess the weight and items of your order.
How and when will I know the total cost of my order?
Your invoice will contain the details of your order, including cost after we assess the weight and items of your order. You will receive the invoice within 12 hours of your order pickup.
What are the payment options available to me?
We accept all payment methods:
  • Cash
  • All Credit and Debit Cards
Apple Pay and Samsung Pay
Which credit cards do you accept?
We accept all credit cards.
Is there a pickup & delivery charge?
Yes, any order less than $30 will bear a minimum pickup and delivery charge of $5.
Is there a minimum charge?
Yes, minimum charge is $10.
Is there a No-show fee?
Yes, there is No-show fee of $10 every time you commit to be available for pickup or delivery schedule and you are not available when the valet shows up.
Where can I see itemized pricing?
Itemized pricing is available in the Pricing section of our website i.e. washproinc.com

Pickup & Delivery

How do I schedule my pickup?
We provide you 3 options to schedule your pickup:
  1. Online at washproinc.com
  2. Washpro iOS / Android mobile app
  3. Over the phone – call or text at (800) 461-5004
Do I need to sort my laundry before pickup?
Yes, you need to segregate your laundry into 4 categories, wherever and whenever possible:
  • Wash & Fold
  • Hang Dry
  • Laundered Shirts
  • Dry Cleaning
Do I have to tip the driver?
No, you don’t have to necessarily tip the driver, it is at your discretion completely.
Do I have to be home to get my laundry bag picked up?
No, you can leave your laundry bag at your doorstep or with the doorman.
What should I do if I am running late or I want to cancel or reschedule the pickup?
You can call or text us at (800) 461-5004.

Support

Who can I reach if I have to report an issue or have a query or reschedule manually?
You can reach us at (800) 461-5004 if you have to report an issue or have any query or if you want to schedule or re-schedule your order manually.
How can I reach the support team?
You can call or text us at (800) 461-5004 or you can also email us at info@washproinc.com

Reimbursement Policy

Missing Items
We are always very careful with your laundry, but processing laundry involves human intervention and humans are prone to error.
If you come across a situation where your item is missing, do not text us or inform our driver about the missing item. Instead, please email us at info@washproinc.com or call us at (516) 405 1606, and provide details of the missing item within 7 days of the delivery of the order.
We will try our level best to find your item, but if 10 days elapse after you reported the issue and your item can’t be found, we will classify the said item ‘Lost’.
Reimbursement Guidelines
For Wash and Fold/Hang Dry, Dry Cleaning and laundered shirts, any reimbursement for an item or order deemed lost by Washpro shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, or $1000, whichever is lower. To the fullest extent permitted by law, Washpro’s aggregate liability in connection with a lost item shall not exceed the foregoing amount. Washpro’s offer for reimbursement is valid for ten (10) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on lost items are in Washpro’s sole discretion and are final.
Exceptions to the missing items policy include:
  • Socks, which will be reimbursed at $5 per pair in Washpro credit, regardless of brand, price or condition
  • Washpro does not accept liability for any personal laundry bags that are not Washpro branded bags.
  • Washpro does not take responsibility for any loose items lost when submitted in a Washpro bag, such as credit/debit cards, watches, jewelry, cufflinks, money, wallets, etc. and shall have no liability for such items.
Reimbursement will only be provided in form of store credit, no cash or any other payment method.
Damaged Items
Although we do our best to prevent any damages to your garment, unfortunately every garment, regardless of brand or quality, will wear out over time, and there is nothing Washpro can do to predict when this will happen, or prevent it. For damage related to normal wear and tear, Washpro does not provide reimbursement or compensation.
Per industry standards, the following are considered to be normal wear and tear:
  • Shrinkage from repeated laundering
  • Color fading
  • Small holes or tears
  • Discoloration caused by hygiene or beauty products (deodorant, perfume, cologne)
  • Button damage
  • Thinning of fabric
Washpro additionally is not liable for damage caused by you not selecting the correct service when placing an order (e.g. selecting wash and fold instead of dry cleaning, forgetting to add hang dry service), or when items are sent in incorrect bags (e.g. dry cleaning placed inside a labeled wash and fold bag).
Washpro is also not liable for damage caused by, but not limited to loose items like lighter, e-cigarettes, vape, pens and lipstick.
Any damaged items must be reported by calling us at (516) 405 1606 or by emailing us at info@washproinc.com within seven (7) days of delivery of the order.
Notifying the concierge or sending a text is insufficient. All damaged items must inspected by Washpro through digital photos of each damaged item, within seven (7) days of delivery of the order. All decisions on damaged items are in Washpro’s sole discretion and are final.
Hang Dry
Because hang dry items are not being placed in a dryer, we cannot guarantee that the items will return dry. Your items are delivered to our facility where we lift the plastic and allow them to air dry a little longer before delivery. We recommend removing the plastic from your hang dry and hanging them up to let them continue drying once you receive your order.
Due to the turnaround and the thickness of certain items, the items may have a “musty smell.” Please keep this in mind when creating orders with longer turnaround that also include hang dry.
Hang dry items are placed on plastic hangers and are placed in front of fans in our warehouse to help expedite and facilitate drying. In this process, it is possible for color bleeding to occur. Washpro is not liable for any color bleeding caused by the hang dry process.
Reimbursement Guidelines
For any items, regardless of service, deemed damaged outside of the above, Washpro may reimburse you by paying up to ten (10) times the charge for cleaning the item (not inclusive of tax and other fees) for which the damage occurred regardless of brand, price or condition of the garment, or $1000, whichever is lower. To the fullest extent permitted by law, Washpro’s aggregate liability in connection with a damaged item shall not exceed the foregoing amount. Washpro’s offer for reimbursement is valid for ten (10) business days once the offer is made. Any attempts at redemption beyond that will be evaluated on a case by case basis. All decisions on damaged items are in Washpro’s sole discretion and are final.
Reimbursement will only be provided in form of store credit, no cash or any other payment method.

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