Frequently Asked Questions

Certainly! At Washpro, we have tailored our services to meet a variety of laundry needs, each with its own pricing structure:

1. Wash and Fold (By Weight): Our primary service, ?Washpro Go,? is charged by the pound. This service is ideal for your regular wash and fold needs, where we handle everyday garments and linens.
2. Item-Specific Services: For items that need special care, such as homeware, dry cleaning, and hang dry garments, we don?t charge by weight since these require individual attention and specific cleaning processes.
3. Subscription Service: If you?re looking for a consistent laundry solution, our ?Washpro Again? subscription service is perfect. We offer this service by the bag, allowing you to choose from weekly, bi-weekly, or monthly plans. This option is great for those who want to set a routine and forget about the hassle of managing their laundry tasks regularly.

With these options, we aim to provide flexibility and convenience to all our customers, ensuring high-quality laundry care tailored to your specific requirements.

Washpro is dedicated to offering seamless 24/7 laundry pickup and delivery services to our retail clients. We proudly run our in-house valet service operating between 12 pm and 5 pm. Additionally, to enhance our round-the-clock service, we have collaborated with DoorDash. This partnership, provided at no extra cost to you, ensures efficient deliveries 24/7 with a swift 3-hour window.

Yes, Washpro has drop-off stores located in Yonkers, Bronx, and Manhattan. Customers can conveniently drop off their laundry between the hours of 6 am and 6 pm at these locations.

Washpro remains open on holidays. However, should there be any exceptions or changes, customers will be notified in advance through email, and our Google Business hours will also be updated accordingly.

Washpro?s customer service team is available 24/7 for your convenience. You can get in touch with us in the following ways:

1. Use the live chat feature on our website or mobile app.
2. Call or text us at (800) 461-5004.
3. Email us at?info@washproinc.com.

To determine if Washpro serves your area, you can visit the?locations page?on their website, or use the Washpro app or website?s booking tool, which will inform you at the beginning if your area is covered.

You can check the pricing at?Washpro?s pricing page?by typing in your zip code.

Absolutely! We use high-quality detergent in our standard service, ensuring your laundry comes out clean and fresh ? this is included in our per-pound price at no extra cost. For those who have specific preferences or needs, we also offer a range of branded supplies like Tide, Downy, Bounce, and OxiClean. Plus, we provide both scented and unscented options, including hypoallergenic choices, to cater to our customers? various requirements. For details on the rates for these specialized supplies, feel free to check out our pricing at our?Prices Page.

Yes, we certainly do, and that too for no extra charge. Our team meticulously separates all laundry into lights, and darks before washing. This careful sorting is a critical step in our process, ensuring that each item is properly cleaned while maintaining its color integrity and fabric quality. You can trust us to handle your laundry with the utmost attention to detail, ensuring the best possible results.

We prioritize fabric safety and color preservation, so we don?t use regular bleach in any of our laundry processes. Instead, we opt for OxiClean Color Safe Bleach. This choice ensures that your garments are cleaned effectively while maintaining their color integrity.

Our app includes a placeholder where you can input any specific washing instructions you have. This feature is flexible, allowing you to update or change your instructions with each order to suit your laundry needs. We?re committed to customizing our service to meet your preferences, ensuring your laundry is cared for exactly as you wish.

When you place your first order with us, you?ll have the opportunity to make a comprehensive selection from our range of laundry products. This selection includes choosing your preferred brand of soap, softener, bleach (like OxiClean Color Safe bleach), and dryer sheets, as well as options between scented or hypoallergenic products. Brands available include Tide, Downy, and even store brands, among others. Once you?ve made these selections, they are saved to your profile, so you don?t need to select them every time you place an order. However, you?re always free to update your preferences in your profile on the app should your needs or preferences change. This customization ensures your laundry is done precisely how you like it, every time.

For your first pickup, please use any bag that you have at hand, such as a personal laundry bag or a regular trash bag; just ensure it?s closed properly for secure transport. When we return your clean laundry, we will provide a complimentary, customized Washpro bag specifically designed for our service. For subsequent orders, we request that you use the Washpro bag for all your laundry needs. We provide uniquely designed bags tailored for different services ? Wash and Fold, Hang Dry, and Dry Cleaning ? to best care for your items. This helps us ensure the proper handling and processing of your laundry, maintaining our high standard of service.

For your initial service with us, if you?re using your own laundry bag or a trash bag, please label the bag clearly with the specific service name ? Wash and Fold, Dry Cleaning, or Hang Dry. Additionally, inform our valet about the type of service you require for the contents of the bag. This will help us in accurately sorting and processing your items according to their specific cleaning requirements. In future orders, using the separate Washpro bags provided for each service will streamline the process and ensure optimal care for each of your garments.

We have a rigorous system in place to ensure that your clothes are always identified and kept separate from others? items throughout the entire laundering process. From the moment of pickup, each bag is tagged with your name. Furthermore, a unique ticket is assigned to your bag, accompanying it through every stage ? washing, drying, folding, and finally, delivery. The tickets are affixed to the washers and dryers during the cleaning stages, while the name tags remain securely on the bags. This dual system of tracking ? using both name tags and tickets ? guarantees that your items are continuously associated with you and never mixed with another customer?s laundry. Your clothes? security and proper treatment are of utmost importance to us, ensuring peace of mind and a reliable service for you.

No, the weighing of your laundry is not done at the time of pickup. Instead, this happens once your bags reach our facility. This approach allows us not only to use the precise equipment necessary for accurate weight measurement but also to identify any items that shouldn?t be weighed because they are priced on an itemized basis. Items such as homeware, hang dry, and dry cleaning are charged individually, rather than by weight. This ensures a fair and accurate billing process tailored to the specific services and care each of your items requires.

No problem at all! If you end up having more bags than you initially stated in the app, just let us know. You can easily inform Washpro Care about the additional bags via text or email. We?re here to accommodate your laundry needs, ensuring the process is as smooth and hassle-free as possible.

We offer three convenient ways for you to place your order:

1. Online on our official website: washproinc.com.
2. Via the Washpro mobile app, available for both iOS and Android platforms.
3. Directly by phone ? feel free to call or text us at (800) 461-5004 | (914) 595-5956.

To apply a promo code, you can input the code when scheduling your pickup or navigate to the ?Promotions? section in the menu. The promo code will then be applied to any undelivered or future orders.

Yes, you certainly can add tips to your online orders. Any tips you provide are entered into our valet pool. These tips are then distributed accordingly to our valets, rewarding them for their efforts in each leg of the process, be it pickup or delivery. Your generosity is greatly appreciated and directly supports the individuals who work hard to ensure your laundry service is seamless and satisfactory.

For a detailed breakdown of our pricing for all services, including Wash & Fold, Hang Dry, Dry Cleaning, and Laundered Shirts, simply visit our pricing page at?Washpro Pricing. There, you?ll find all the information you need regarding our service costs, as well as any additional fees that may apply.

You have two easy payment options. You can either pay through our mobile app or by clicking on the payment link we?ll send to your email when your order is ready.

As soon as your order is processed and ready, we?ll send you an email with the total bill amount along with a detailed list of the services provided. If you?re using the Washpro app, you?ll also have access to your bill within the app itself. For a formal invoice or if you have any specific billing inquiries, don?t hesitate to request one. We can quickly send a detailed invoice straight to your email upon request.

If there?s anything on your bill that isn?t clear, please don?t hesitate to reach out to us. We?re here to help clarify any concerns or questions you may have. You can get in touch with Washpro Care at (800) 461-5004, or send us an email, and our team will be more than happy to go through the bill with you, ensuring you fully understand all the charges. Your satisfaction with our service, including billing transparency, is of utmost importance to us.

You have a variety of payment options beyond just credit or debit cards. We also accept payments through Zelle, Venmo, and Apple Pay. Plus, there?s an added benefit ? there are no additional fees when you choose to pay through methods other than credit or debit cards. This flexibility in payment methods is part of our commitment to making our service convenient and user-friendly for you.

Yes, Washpro accepts all major credit and debit cards for your convenience.

Yes, there is a credit card fee when you use a credit card to pay for Washpro?s services, which amounts to 3.5% of the total order cost. This fee is charged to cover the processing fees imposed by credit card companies. However, you can avoid this fee by opting to pay through alternative payment methods such as Zelle, Venmo, or Apple Pay, which do not attract any additional charges at Washpro.

If your credit card has been lost or you?ve received a new one, you can easily update your payment information. Simply open the Washpro app and head to the ?Profile? section where you?ll find the option to ?Update Credit Card?. Input your new card details, and you?re all set. For any assistance or if you encounter difficulties, feel free to reach out to Washpro Care at (800) 461-5004. We?re here to ensure your payment method is current so you can use our services without interruption.

For Zelle and Apple Pay, you can use the number 516-405-1606. For Venmo transactions, our handle is @washpro.

Washpro likely has a minimum charge to cover the fixed costs associated with their laundry service operations, such as transportation, labor, and utilities, ensuring that each order remains cost-effective and the business remains afloat.

Yes, there is a minimum charge for using Washpro?s laundry services. The first 15 or 20 pounds of laundry, depending on your zip code, come with a fixed price. You can find out the specific minimum charge for your area by visiting our?Pricing Page.?This minimum charge helps us maintain the highest standards of service and efficiency, whether you have a small load or a larger one.

When you place an order combining different services, the minimum charge is straightforward and customer-friendly. We apply just the Wash & Fold minimum charge to the entire order, not separate minimums for each service. This approach simplifies billing and maximizes value for you.

However, if your order exclusively consists of Dry Cleaning or Laundered Shirts, the corresponding minimum charge for Dry Cleaning services will be in effect. Similarly, for orders that only contain Hang Dry items, we will apply the minimum charge associated with Wash & Fold services. We aim to maintain transparent and equitable pricing, tailored to your specific laundry requirements.

Washpro provides round-the-clock service for our commercial clients. We design bespoke pickup and delivery schedules tailored to their specific requirements, whether that?s twice a day, daily, twice a week, or any other frequency that aligns with their operations.